Common questions

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A report goes to moderation, not to the support inbox. A person reviews it and acts on the account or the post. We don’t tell the member who reported them, and we don’t send a verdict back — the status on the list below is what you’ll see. Filing this doesn’t hide the account or the post from you in the meantime, and it isn’t a support ticket: if you need something answered, use the form above as well. If someone is in immediate danger, call your local emergency number — we can’t reach anyone on your behalf.

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Fix it yourself, faster

What to put in a ticket

What you expected
One line is enough — “the track should have played”
What happened instead
The exact wording of any error, if there was one
Roughly when
Lets us find it in the logs without guessing
Where you were
iPhone, Mac or this site — they fail differently

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